At CarServiceWashingtonDC.com, customer satisfaction is our top priority. We strive to provide a seamless experience from booking to your final destination. This Refund Policy outlines the procedures and conditions for refunds related to our services.
General Refund Terms
Eligibility for Refunds
Refunds will be considered under the following circumstances:
- Cancellations are made following our Cancellation Policy.
- Failure to provide the booked service due to circumstances beyond our control, such as vehicle breakdowns or emergencies before the start of the service.
Refund Requests
To request a refund, please contact our customer service team by calling 5715213094. Be sure to include your booking details, such as your name, pickup date, and booking confirmation number.
- Refund requests must be submitted within 2 days of the service date.
- Once processed, refunds may take 4-5 business days to appear in your account.
Processing Time
Refund requests will be processed within 1-2 business days. Refunds will be issued to the original payment method used during booking.
Special Events and Deposits
Deposits
Deposits for special events (e.g., weddings, proms) are non-refundable. If the event is canceled, the deposit will be forfeited.
If you cancel your event and qualify for a refund of any remaining balance, it will be processed as outlined above.
Service Issues
If you encounter any issues during your service, such as delays, vehicle condition, or driver performance, please report them immediately to our customer service team. We will investigate the situation and determine whether a refund or credit is warranted, or we can change the vehicle right away, depending upon the availability.
Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us.
Thank you for choosing CarServiceWashingtonDC.com. We value your business and are committed to providing you with exceptional service.